Business Intelligence

Best Practice

Goal-oriented Planning and Management

The global environment and digital transformation are putting established industries under increasing pressure. Maintaining competitiveness requires an acceleration of processes at all levels as well as a general increase in innovative potential. Of fundamental importance, however, is the securing of effective processes and applications for managing and planning in an environment marked by exponentially increasing volumes of data and information.


Best Practice

A complete portfolio of unrivalled solutions

Big Data offers a new technology for gathering, managing and processing large quantities of data in different formats. Its various innovative features set it apart from traditional technologies, marking a major break with the past.

HANDLING UNSTRUCTURED DATA: Big Data does not require the in-depth data schema design needed for traditional databases: it uses NoSQL, a mechanism for working with structured and unstructured data together.

EFFICIENT DATA MANAGEMENT: Big-Data technology’s second feature is its ability to handle vast data volumes (in Petabytes), generally at a fraction of the TCO of traditional systems.

INTEGRATED TEAM WITH SPECIFIC PROFESSIONAL EXPERTISE: Implementing a Big-Data model requires a team with new skills, including Data Scientists, data-analysis specialists with vertical competencies.

NEW WAYS TO RUN PROJECTS: The initial stages of a project no longer involve selecting information sources to base the design on (as in the traditional data-handling approach) – Big Data turns this concept on its head by leveraging statistical techniques.

Azure expertise

Video Reference

Solidsoft Reply supports Sun Branding Solutions to migrate to the cloud with Microsoft Azure

Sun Branding Solutions are also working with Solidsoft Reply to deliver state of the art products to their customers including enabling self-service Business Intelligence with Microsoft Power BI and predictive analytics with Azure Machine Learning.

Solidsoft Reply supports Sun Branding Solutions to migrate to the cloud with Microsoft Azure 0

28.04.2016 / Milan


SAS Forum Milan 2016

Target Reply and Santer Reply take part in the SAS Forum Milan 2016, the forum organised by SAS in order to present the Analytics' power in many areas of application: from Customer Intelligence to Risk Management, from Fraud Management to Business Transformation.

15.04.2016 / Assago


MicroStrategy Symposium Series

Target Reply, the Reply Group company specialising in the implementation of Business Intelligence and Data Warehousing, takes part in "MicroStrategy Symposium Series", organised by Microstrategy. The event is focused on Big Data Analytics, Data Visualization, Dashboard design and development of Mobile applications.


News & Communication

Ferrero, with the support of Syskoplan Reply, wins the SAP Quality Award for its SAP Hana-based Business Intelligence project

Ferrero, world leader in the confectionery industry, with the support of Syskoplan Reply, a Reply Group company specialising in consulting services and SAP technology implementation, won the SAP award for the successful implementation of its new Business Intelligence architecture, based on the SAP HANA in-memory technology.

Ferrero, with the support of Syskoplan Reply, wins the SAP Quality Award for its SAP Hana-based Business Intelligence project 0


Best Practice

Put your Data at Work: Financial Services

It is time for insurers to get back their own customers data, capturing the driving data streaming from vehicles, to develop proprietary insights and to apply discount rates or more targeted and differentiated fees.

Put your Data at Work Financial Services 0

19.01.2016 / Digital Marketing Magazine

Press Article

How Total Data Can Overcome Retail Challenges

With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply​, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.


Best Practice

Put your Data at Work: Do cars dream of Big Data?

Big Data presents a huge opportunity for automotive companies to meet the demands of their more challenging and educated customers. Major firms have recognised the importance of data along the entire value chain.

Put your Data at Work Do cars dream of Big Data? 0

07.03.2016 - 08.03.2016 / Zürich


Business Intelligence Agenda 2016

Blue Reply and Data Reply attend the 4th Annual Meeting Business Intelligence Agenda, taking place in Zurich from 7th - 8th March 2016.


Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

03.12.2015 - 04.12.2015 / Rome


Big Data International Conference 2015

Target Reply attends the Big Data International Conference 2015 in Rome from 3rd to 4th December 2015. Thanks to international technology experts, the event gives an update on Big Data & Analytics and it is an opportunity to learn the latest developments on technology.

27.10.2015 - 29.10.2015 / Amsterdam


Spark Summit Europe 2015

Data Reply is sponsoring Spark Summit Europe 2015, from October 27th to 29th at Beurs Van Berlage in Amsterdam, an event dedicated to data science and engineering.

29.10.2015 / Frankfurt


Big Data beyond the Hype

Data Reply, Google and Cloudera host an event on 29th October 2015 at the Design Offices in Frankfurt dealing with Big Data beyond the Hype: answers to current Big Data questions.

13.10.2015 / Milan


Cloudera Sessions

Target Reply attends the event "Cloudera Sessions: gives an input to your data" organised by Cloudera, in order to speak about the new technologies developed and the experiences collected in the Big Data world with the objective of exploring the different steps of data. The event is held in Milan on 13th October 2015 at Barceló Hotel.

IoT Service Management

Best Practice

Predictive Maintenance - Efficient Service Management using the Internet of Things

The Internet of Things (IoT) represents a paradigm shift in the use of the Internet. What it refers to is the networking of "things" of all kinds – not only electronic devices, but everything that influences our lives and about which information can be gathered with the help of sensors. This enables us to be able to answer questions about the state of almost any "thing" anywhere in the world at any time. This added value in information can represent crucial support for business processes especially in service management.

Largest Data Cube in Europe

Case Study

Reply implements Web Analytics for Otto with Microsoft

OTTO is redefining the idea of web analytics with the introduction of a high-performance, Microsoft-based BI solution. Cluster Reply is supporting the project by the OTTO divisions in the form of Europe’s greatest cube for the analysis of online purchasing behaviour and the optimisation of the range and campaigns. For the very first time, up-to-the-minute information can react to the high-volume online business.

10.07.2015 / Munich


Big Data beyond the Hype: Answers to current Big Data questions

Data Reply, Google and Cloudera are hosting an event on 10 July 2015 at the Google Office in Munich dealing with: Big Data beyond the Hype: Answers to current Big Data questions.

21.05.2015 / Milan


Big Data for The Enterprise 2015 - The Changing Landscape of Data

Target Reply and Cloudera, in collaboration with Informatica, SAS and Dell | Intel, are organising Big Data for The Enterprise 2015 - The Changing Landscape of Data.

17.03.2015 / Milan


#dati(big)@IBM: data in action

Blue Reply attends the #dati(big)@IBM event as an IBM Premier Partner, on 17 March 2015 at the IBM Client Center. The company will have its own booth in the exhibition area and will hold a speech in the plenary session, presenting its Big Data and Cognitive technological solutions.

Big Data

Best Practice

Big Data Overview

Amongst the many emerging trends in the marketplace today, Big Data is on the lips of as many Senior IT Managers as anything else. It’s a term that has been used and abused by many vendors, yet at its core is the promise of something truly game-changing in many industries. ​

Data Visualisation

Best Practice

Find the needle in the Haystack

With the explosion of data and increasing availability of solutions to process that data (think Big Data) there is opportunity to get different insights previously not available. Data Visualisation is one of the suite of elements to an end-to-end solution that can be used to realise the benefit.​

Consumption-based Approach

Best Practice

The valuation of data as an asset

There is a case to argue that if companies managed their finances as badly as they manage their data, they would probably be out of business by now. Data used to be confined within firewalls and systems but in the digital age, it is ’happening’ everywhere.

In this world of ’Big Data’, having the right data available at the right time is crucial; and it is an imperative that has moved far beyond the remit of IT alone.

Cloud for Big Data

Best Practice

Using Cloud Computing to support Big Data projects

Amid constantly growing data volumes and increasing project complexity, in order to be useful as management tools, Big-Data solutions must be implemented on scalable, efficient Cloud architectures based on an efficient, stable cost model.

10.03.2014 / Handling & Storage Solutions

Press Article

Tips for retailers to achieve Omni-channel nirvana

Daren Ward, Partner at Glue Reply, speaks about stock visibility and Big Data.

CRM and BI for Banks

Case Study

DAB Bank focuses on optimization in the CRM and BI upgrade

Especially in banking, BI solutions are important management tools that enable decision making and the preparation of marketing campaigns based on facts. DAB Bank chose Riverland Reply for upgrading Siebel Customer Relationship Management (Siebel CRM) with Computer Telephony Integration (CTI) as well as to integrate Oracle Business Intelligence 11g (OBI).

CRM for Automotive

Case Study


Volkswagen fleet management business has been integrated into complex processes and strengthened with Oracle Siebel CRM, Oracle BI and BI Publisher International.

05.06.2014 / Frankfurt am Main


QlikView CRM Forum

Reply participates in the QlikView CRM Forum, the event dedicated to the most current CRM trends. The Forum shows opportunities for the marketing, sales and service departments of companies when using QlikView technologies.

18.03.2014 - 19.03.2014


ABI Lab Forum 2014

Reply took part in the 10th edition of the ABI Lab Forum, an opportunity for banks and companies to meet and discuss the role of ICT in the banking sector. The event was held from 18 to 19 March 2014 in Milan.

18.03.2014 - 19.03.2014


Oracle Business Intelligence and Data Warehouse Conference

The annual Oracle DWH Conference is a meeting point for all active persons in the area of Oracle DWH and Oracle BI from March 18-19, 2014. Riverland Reply participates as partner and exhibitor.

Social Media


Arlanis Reply Social Media Command Center

Social Media plays a powerful role in growing your business. It is effectively now an additional customer communication channel, alongside call centres, stores and phones. With the opening of the first Social Media Command Center in Continental Europe running on technology, Arlanis Reply is enabling companies to listen to global communications across the social web in real-time and in a completely new way.


News & Communication

Arlanis Reply opens the first Social Media Command Center in Germany powered by Salesforce Radian6™

Arlanis Reply, the Reply Group’s company specialising in Salesforce solutions, opens in Munich its first Social Media Command Center powered by Salesforce Radian6. The Center is a dedicated area where brands can listen and engage in social conversations.



Information Security role in Consumerization

Spike Reply organised, in collaboration with IBM and with the participation of Alfredo Gatti (Managing Partner at NextValue), a workshop aimed at discussing the impacts on Security generated by the introduction of new technologies and consumer models in business IT. The event was held in Milan on 14 November 2013.


Press Article


Syskoplan Reply provides support for Application Management in the BI Environment. The IT service provider GaVI has a highly complex SAS system architecture. To win over customers with fast deliveries and high quality, the efficient and effective operation of this system architecture is decisive for success.


News & Communication

Cluster Reply wins Microsoft best Windows 8 Partner award

Cluster Reply, a Reply Group company specialising in consulting and systems integration services on Microsoft technologies, has won the Microsoft best Partner award for the skills and abilities demonstrated in the implementation of Desktop Deployment projects on Windows 8.

05.11.2013 - 06.11.2013



Technology Reply joined IGNITE: "Leveraging the disruptive opportunities of cloud, big data, mobile and social: winning strategies for success in the digital age", that was held in London on 5 and 6 November 2013.

17.09.2013 - 19.09.2013


14th DSAG Annual Congress

Syskoplan Reply, 4brands Reply, Xpress Reply and Power Reply participate in the 14th DSAG-Jahreskongress (DSAG Annual Congress) as a Platinum Sponsor in Nürnberg from September 17-19, 2013. The biggest and most important event of the German-speaking SAP user group unifies again this year all working teams and groups under one roof and offers information and exchange of ideas around SAP topics.



Reply Xchange 2013

Reply Xchange, the annual appointment organized by Reply to share knowledge on new technologies, was held on 9 July in London.



Reply Xchange 2013

Reply Xchange, the annual appointment organized by Reply to share knowledge on new technologies, was held on 12 June in Düsseldorf.

17.06.2013 - 19.06.2013


13th European TDWI Conference with BARC@TDWI Track

The 13th European TDWI Conference with BARC@TDWI Track takes place from 17-19 of June 2013 at the MOC in Munich. Cluster Reply presents the innovative BI 3.0 solution Panorama Necto at its Microsoft Partner booth (No 4.3). Visit our Demos at our booth or join the presentation of Ursula Kahan and Dr. Katja Mallmann "Towards an Analytics-Driven Enterprise" on June 19th, 2013.

Best Practice

Total Data™

Data is everywhere, it proliferates everything in the modern enterprise. Yet the treatment of data can be far from consistent. Big Data has been little more than the characterisation of a particular problem type with a number of point solutions to quite specific problems.


Power Reply and SAP HANA Partner Race Success Story - Testimonial

Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.

Best Practice

How to embrace Big Data

In it’s short life Big Data assumed a wide range of meanings: on the one hand it refers to the global phenomenon of information growth, resulting from the proliferation of activities and data generated on the net via the social network, smartphones or machine to machine interactions. On the other hand, Big Data describes a new generation of technologies and architectures, designed to extract value in a cost-effective manner from very large volumes of information, by enabling high-speed data capture, discovery and analysis.

Best Practice

Italian Enterprises Adopt Big Data Solutions

Reply and Forrester Consulting evaluated the trends in the interest in and adoption of big data solutions in Italy. The study spanned vertical industries, such as Financial Services, Telecommunication, Energy & Utilities.

Best Practice

New boundaries in customer profiling

Customer analytics start with data. As demonstrated by a recent Reply project, Big Data technologies provide a very powerful tool-set. Retailers can now get insight into customers’ seasonal trends and use it to improve the management of stock or create tailored pricing and promotions.

Big Data for Telco

Best Practice

Big Data to improve ’churn’ analysis in the telecoms industry

The telecoms market provides a good example of why the high acquisition costs and slim profit margins for each customer make churn analysis vital to help companies identify and retain the most profitable among them. In this context, the paradigm change ‘more is more’ is in tune with the main aim of Big Data analytics.

Best Practice

Can Big Data help in detecting insurance fraud?

By using Big Data technologies companies are able to improve their fraud detection and pattern identification capability. Reply has established a proven methodology to apply a Bayesian model in fraud recognition combined with Big Data analysis techniques.