CRM

SAP and HSE24 Success Story - Making Life Easier for Customers and Service Agents


Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria.

Xpress Reply implemented a new platform for service and sales processes and replaced the heterogeneous legacy systems to achieve an integrated view of the enterprise. The high-performance call center enables services and sales processes in real time by using multichannel capabilities (Internet, telephone, fax).

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