Business Process Management

Services Management Tools

The Process Best Practices, such as ITIL and ISO20000, guarantee long term vision and a shared language with the aim of making IT infrastructure managers closer to business.

Enhancing processes, companies’ competitivity gets wider.

The implementation of ITIL Best Practices must pass the review/integration of support tools, which is by no means easy, since it is not resolvable with the implementation of “certified” tools. In fact, it requires finding the right balance between maintaining the existing processes and introducing new tools.
 
Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing and operational support for web-based systems. Atlas Reply, which operates with a dedicated Business Unit, works in consulting to improve IT services management processes in line with ITIL Best Practices and the ISO20000 standard.

Atlas Reply has certified consultants:

  • ITIL Foundation
  • ITIL Practitioner
  • ITIL Manager
  • ISO20000 Consultant

In addition to company IT process and organisational consultancy, Atlas Reply provides consultancy and “turn-key” solutions to implement support systems for IT processes.

Atlas Reply’s System Integrator experience plays an extremely important role in this kind of project where existing process support tools are in place and whose investment must be safeguarded. Technological partnerships with the most important software vendors, together with a vision and know-how on methodological and organisational aspects, makes Atlas Reply a partner capable of successfully supporting company IT departments in the implementation of effective operational methods which are controllable, measurable and aligned with business.


Reply Value

Atlas Reply can provide its customers with services to realize support tools for the primary IT processes, in line with ITIL definition, and related to the main software vendors:

  • Process support tools (Incident, Problem , Change, Request Fulfillment ...)
  • Monitoring Systems
  • Manager Dash Boards
  • CMDB

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