13 January 2005

Reply [REY.MI], a leading company in Italy in the e-business sector, and Vocollect, a world leader in voice synthesis and recognition technology for industrial and warehouse applications, have announced the setting up of a technological partnership in order to introduce an innovative solution able to support "Hands-free, Eyes-free™" voice-guided operating logics into Click Reply™, - Reply Supply Chain Execution suite.

Vocollect voice solution allows operators to communicate with the warehouse management systems using the most natural tool they have: their own voice. With more than 42,000 operating units every day in 12 countries of the world, Vocollect Talkman T2 voice terminal actually represents the global standard in voice command solutions for industrial and warehouse applications. The Vocollect voice allow to increase the productivity of warehouse operations up to 35% and the precision of operations up to 99.99% with a return of investment (ROI) in less than 12 months.

Click Reply ™ is the name of the Reply solution able to guarantee total visibility and trackability of modern Supply Chain-related processes; Click Reply manages stocks of finished, semi-finished products and spare parts throughout the complete production/distribution cycle for over 180 industrial business units belonging to different areas such as the automotive, fast moving/consumer good, electronic-consumer, telecommunications and catalogue sales sectors.

"Voice recognition technologies – stated Domenico Piantelli, Reply’s Senior Partner – represent a real revolution in logistic processes. The agreement with Vocollect enable us to supply our customers, inside Click Reply™, with a new applicative component based on the leader voice recognition technology. This improves enormously the productivity of warehouses staff".

"Voice technology – continued Domenico Piantelli – can be used to manage critical applications in distribution centers such as goods picking up and dispatching, but also in activities such as goods reception and quality control; generally speaking, for all those applications where speaking is the faster, more efficient option for operators rather than manual data entry in a terminal or a papery module".

"The Supply Chain Execution suite by Reply is undoubtedly among the most popular and widely used on the market – stated Antonino Lanza, Business Development Manager of Vocollect Europe. - The inclusion of Vocollect voice technology in Click Reply™ offers further acknowledgement of the validity and importance of this solution developed by one of the leading names in SCM solutions in Italy. Therefore, it is a pleasure for me that very many Reply customer companies are now able to benefit from further improvements in managing their warehouse operations, in terms both of performance and precision".


@logistics Reply is the company of Reply group which supplies its clients with a complete array of Supply Chain Management services and solutions ranging from design and modeling of logistic processes to design of turnkey application solutions and introduction of innovative technology such as the use of RFID as an automatic identification tool.


Vocollect is the world leader in the production and distribution of laptop computers that use voice synthesis and recognition technology for industrial and warehouse applications. The company boasts installations in North America, Europe and Australia where 60,000 make daily use of Talkman voice systems to improve the precision and productivity of warehouse operations. Vocollect works with systems integrators and leading WMS solution suppliers to offer logistic solutions on the geographical and vertical markets they operate in. Incorporated in Pittsburgh, USA in 2002, the company has set up its own European headquarters in London to support the growth in demand for Talkman voice systems in Europe, Middle East and Africa. Its most important clients include Carrefour and Unilever in Europe and WAL-MART in the USA.