Telco & Media

Revenue and Risk Management For Telco Operator

“Revenue Assurance” continues to play a fundamental role among telecommunication operators who can potentially lose substantial amounts of money due to the non-collection of revenues for different reasons.
The Revenue Collection and Billing depend on different Processes and Systems such as, for example, the checking process of service functions, the correctness and consistency of data on which the billing process is based and the recovery of non-invoiced traffic.

Ensuring maximum effectiveness and efficiency in the checking procedures of the Revenue Assurance area is one of the toughest challenges which businesses must continuously face in order to cope with market dynamics.

For years, Twice Reply has been supporting Telco and Media Customers beginning from “sales processes” up to Revenue Assurance. These important activities are aimed at verifying the correctness of Functional and Technological processes related to Customers, Billing, Credits, Collections and Frauds; as a matter of fact, the quality of these processes is crucial for the company’s ability to “collect” the revenues resulting from its core business.


Twice Reply boasts a strategic role within  IT Consulting acting as a bond between business/functional processes and “Sales Processes” provided to the market; it effectively helps Operators to deploy IT Governance models that support their strategies and increase IT visibility providing  insights of the IT role at CEO and Line Of Business level.

In this context, consultancy activities aimed at the following play a fundamental role:

  • assess and finally change the current financial, technical and operating checking processes in order to achieve the KPOs required by Customers in terms of “effectiveness and efficiency”;
  • monitor and test process compliance both with policies and internal procedures and with the industry regulations of the company;
  • verify the company’s ability to timely detect internal and external frauds;

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