Multichannel Top Up

Case Study

Reply for Vodafone

Working with Storm Reply, an Advanced Consulting Partner member of the AWS Partner Network, Vodafone created TopUp without Login. This solution uses a multichannel approach that allows customers to buy credit for SIM cards using a credit card or PayPal on a website, mobile site, mobile application, or social networks. At the same time, the solution minimizes the number of information needed to complete the process, resulting in a faster and easier top-up process.

Brand Strategy

Case Study

Client Website for the cable network provider Tele Columbus

Reply developed a new, more modern website for the Tele Columbus Group where the user guidance, the general overview and the functionality of existing site was clearly improved. The website offers a clear representation of the product ​to answer the most common questions regarding cable connection.

Big Data for Telco

Best Practice

Big Data to improve ’churn’ analysis in the telecoms industry

The telecoms market provides a good example of why the high acquisition costs and slim profit margins for each customer make churn analysis vital to help companies identify and retain the most profitable among them. In this context, the paradigm change ‘more is more’ is in tune with the main aim of Big Data analytics.

Global Telecommunications

Best Practice

Global Telecoms: How to Compete Effectively on Service Assurance

Service Assurance is a key competitive differentiator for Global Telecom operators. Services which are at the heart of creating leaders in this sector must be underpinned by solid Service Performance Management and Operations practices. These practices are vital to hedging companies’ against future development and driving growth. Void of these practices, Operators risk providing an opportunity for new entrants, both internal and external to their industry, to redefine the standard.​

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Dynamic Service Chaining

Best Practice

INTRODUCE DYNAMIC SERVICE CHAINING BY USING SDN & NFV TECHNOLOGIES

The difficulties faced when implementing network services continue to present a challenge to organisations, both from an organisational perspective, as well as from a technical perspective. This document provides direction on how organisations can deal with the challenge of introducing service chaining and deploying critical network services by using the emerging technologies of Software Defined Networking (SDN) and Network Functions Virtualisation (NFV).​

Curated Entertainment

Case Study

Sky: Environmental Branding

Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.

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Cloud for Telco

Best Practice

Remove limitations to the Mobile Telco architecture: Telco-over-Cloud

​Technologies such as Software-Defined Networking (SDN) and Network Function Virtualisation (NFV) are sparking numerous innovations in the networking landscape. One of them being Telco-over-Cloud, which can be directly applied to the Mobile Telco architecture to remove its current limitations, making it more cost-effective, flexible, powerful and easily scalable for the future.​​

Brand Engagement

Video

Reply help Sky promote Fibre Broadband in a BIG way!

To promote BSkyB’s summer campaign to their 9,000 London based employees Reply completed a series of huge building wraps which not only act as a piece of product pride for employees but also replaced billboard advertising along the main M4 motorway into London. From the major routes into London, 250,000 people can see the branding every day.

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CRM for Broadcasters

Case Study

Mediaset Premium: the evolution toward a customer-centric model

Reply is one of the the main IT partners of Mediaset for the Premium initiative and is accompanying the growth of new business by contributing to the definition and fulfillment of the plan for the implementation and development of systems to support business.

Mediaset Premium the evolution toward a customer-centric model 0

17.11.2015 - 20.11.2015 / Nuremberg

Event

DOAG Conference 2015

Live Reply participates in the DOAG Conference 2015, from 17 to 20 November 2015 in Nuremberg. The conference is hosted by the German Oracle User Group and Live Reply holds a presentation about "How OIM helped us to overcome integration hurdles" offering practical solutions for concrete issues that arise in large-scale integration projects.

Web App

Case Study

Telefonica launches groundbreaking employee recognition app

Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.

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29.07.2015 / ScienceDirect

Article

Fixed Access Network Sharing

Fixed broadband network deployments are moving inexorably to the use of Next Generation Access (NGA) technologies and architectures. These NGA deployments involve building fiber infrastructure increasingly closer to the customer in order to increase the proportion of fiber on the customer’s access connection (Fibre-To-The-Home/Building/Door/Cabinet, ... i.e. FTTx).

Employee Engagement

Case Study

Becoming Advocates of HD Technology: The BSkyB Project

With the support of Reply BSkyB has successfully brought its employees up to speed and on board with HD technology.

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SAP CRM

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Xpress Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

DNS Security

Best Practice

Domain Name System Security Extensions

The aim of this white paper is to provide information with regards to the current status of Domain Name System (DNS) and its evolution into Domain Name System Security Extensions (DNSSEC).

05.11.2014 / Cologne

Event

VATM-Fibreglass Day 2014

Once again Live Reply is attending the VATM Fibreglass Day, which is being held in Cologne on 5 November. The VATM Fibreglass Day has been one of the industry’s main events for years, with its members attending it with great interest.

Environmental Branding

Case Study

Environmental messaging at Vodafone HQ aligns people with their brand

Reply brief was to turn Vodafone's buildings from neutral environments to branded workplaces and create a space where employees can 'live' the brand.

Environmental messaging at Vodafone HQ aligns people with their brand 0

TELCO & NETWORKS

Best Practice

Future Network

Digital transformation is pervasive and the forces driving it are centred on Information Technology and Communications Networks. This paper examines the drivers of change and the impacts that they will have on all aspects of a connected world, ushering in the Future Network.

Business/Operation Support Systems

Best Practice

With Reply the route to the future of B/OSS is outlined

Reply considers the strong attention to Customer Management and the overall infrastructure and service operational improvement crucial elements to succeed in this market, combining its strong experience and positioning on BSS (Business Support Systems) and OSS (Operation Support Systems).

Telco Consulting Services

Best Practice

Specialized consulting services on LTE, LTE-A & VoLTE

Reply provides high-value specialized consulting services on LTE, LTE-A and VoLTE topics. Reply collaborates with primary Telco Service Providers in the design, deployment and operations of their 4G Core network infrastructures.

Vision

Best Practice

The convergence of Telco & Retail

Retailers know the importance of a quality omni-channel User Experience. However all too often Telcos are still providing inconstant offerings and poor customer services between online, retail and call centre channels.

Telcos need to raise their game and follow the lead of Retail by implementing more fit for purpose IT. Why?

Cloud Computing for Telco

Best Practice

Telco over Cloud, SDN and NFV solution

Telco over Cloud, Network Function Virtualization and Software Defined Networking are changing the telecommunications industry landscape, more specifically the Telco Service Providers network infrastructure and systems, by introducing Cloud Computing, Virtualization paradigms and Software approaches already in use and mature in traditional IT environments.

Processes

Best Practice

Customer Operational Excellence

For Reply, customer operational excellence means competing on quality. It implies providing customers with the best services and the fastest response times while enabling them to manage all processes flexibly and with continuity. People, processes and technology components remain the vital ingredients of an excellent service.

Focus on Customer

Case Study

HSE24 - the Front Row for Customers

​Teleshopping is shopping in real time. Germany’s “most customer-oriented service provider 2009”, the home shopping specialist HSE24, shows how information technology (IT) can help continuously bringing the focus back to the customer, even for impulse shopping. Reply has integrated all processes related to order processing into the SAP CRM system designed for the home shopping company. 

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Mobile

Case Study

Sky's intranet goes mobile

Reply helps 16,000 Sky people access and share all the latest news and videos on their iPhone and BlackBerry devices.

Pay-per-View System

Case Study

Reply realizes the Pay-per-View management systems for Mediaset Premium’s Digital Terrestrial

Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.

20.02.2014

Event

Mobile Payment & Commerce: a bridge between the physical and digital world

Pay Reply will join the convention for the presentation of the results of the Mobile Payment & Commerce Observatory’s research which will be held in Milan on February 20, 2014

Security

Best Practice

A methodology for identifying best practice for communications providers

Innovative enterprises seeking to be ‘lean operators’ are characterised by the identification and implementation of Best Practice. This paper is written in the context of a global Communications Provider seeking to gain common practices and maximum effectiveness across all of its entities.

26.11.2013 - 27.11.2013

Event

Telecoms Tech World

Sytel Reply participated in Telecoms Tech World, a conference and exhibition aimed at building partnerships for the next generation focussing on Machine to Machine (M2M), OTT and VAS, LTE and Mobile Payments & Billing. The event was held from 26 to 27 November 2013 in London.

26.06.2013

Event

Live Reply at the B2B-Day of the University of Applied Sciences Bonn-Rhein-Sieg

On June 26, 2013, the B2B-Day takes place at the University of Applied Sciences Bonn-Rhein-Sieg in Sankt Augustin. Interested visitors are given the possibility to discuss topics related to B2B-Marketing in the Teco industry with speakers from the Telco organizations E-Plus and Vodafone.

25.10.2012

News & Communication

Invoice Analysis Made Easy with RISE - The Rating Invoice Scanning Engine from Live Reply

With RISE, sales staff in telecommunication companies can offer their business customers the optimal tariff combination based on concrete invoice data. RISE uses the comprehensive and complex information from telephone bills to quickly and easily create the appropriate offer. The web-based solution was developed by Live Reply and is available immediately.

23.10.2012

News & Communication

Modern Customer Communication: From the Reference Brochure to the App

Cluster Reply develops an app for Voith Paper to interactively present paper machines.

24.10.2012 - 26.10.2012

Event

Media Days Munich 2012

Reply will be at the Media Days in Munich, from 24 to 26 October 2012. The event will be filled with decision makers, experts and evangelists of the media and communications industry.

26.04.2012

News & Communication

New Momentum in the Telecommunication Industry

Effective immediately, Live Reply GmbH, a provider of comprehensive services for consultation, development and system integration in telecommunication and media companies, is a member of the German Association of Telecommunications and Value-Added Service Providers (VATM). With its membership the company plans to expand its network in the telecommunications industry, to more quickly identify trends that will move the industry in the future as well as to provide new impulses itself.

26.04.2012

News & Communication

Reply develops Corriere.it Facebook app to make the news even more ‘social’

Reply [MTA, STAR: REY], a leader in the design and implementation of solutions based on the new communication channels and digital media, has been chosen by Corriere della Sera to develop a native Facebook app bringing a new way of reading and sharing news based on personal reading preferences.

23.05.2012 - 24.05.2012

Event

Handelsblatt annual meeting Telcomarket Europe 2012

Live Reply takes part in the 18th annual meeting of Handelsbalt, Telcomarket Europe 2012 on the 23rd and 24th May in Düsseldorf. Moreover, Live Reply is one of the main partners of this Event.

Best Practice

MOBILIZE ME! Apps for mobile devices or mobile web apps – technologies, tools, assesments

The uptrend in mobile web apps is continuing. More and more people are tending to their private and professional lives using smartphones and tablet computers.

01.03.2012

News & Communication

European Software Excellence Awards 2012

Syskoplan Reply, the Reply Group company specialising in consulting and system integration services on the SAP technology and on SAP solutions, has been named among the finalists in the Software Excellence Awards 2012, a prize awarded to the best software solutions from all over Europe.

Presentation

Next Generation Networks

Keeping pace with expected growth of connectivity demand will require European Telcos to invest in enhancements of current-generation networks. Conversely, new demand for data traffic only brings marginal revenue increase.

Best Practice

How to prevent DDoS attacks in a service provider environment

The frequency and sophistication of Distributed Denial of Service attacks (DDoS) on the Internet are rapidly increasing. Most of the earliest DDoS attacks were simply arbitrary attempts by hackers to gain simple notoriety. However, they have evolved into serious criminal operations that threaten to attack businesses with significant financial and operational implications.

Best Practice

Mobile Malware

The report details the current status of Malware for mobile devices, their security risks, the possible future evolution of Mobile Malware and Future Mitigation Options.

Best Practice

Project Management, People Management, Business Management

Companies need to be vigilant in choosing which project managers to share their plans and aspirations with.

Choosing project managers wisely allows companies to build their next generation of leaders.

23.01.2012

News & Communication

Reply Deutschland bundles Know-how for the media industry

Fast-paced technological developments require media companies to demonstrate an exceptionally high degree of innovation. Especially with the current economic situation in mind, an efficient innovation process throughout the entire value chain is decisive. To offer comprehensive support to media companies facing these challenges, Reply Deutschland founded a startup called “Twice Reply”. Reply Deutschland bundles its expertise in the media industry within this company.

09.02.2012

Event

Conference for the presentation of the Observatory NFC & Mobile Payment research 2011

e*finance consulting Reply participated in the Conference for the presentation of the results of the Observatory NFC & Mobile Payment "Mobile Payment: if not now, when?". The event was promoted by the School of Management of the Milan Polytechnic and was held on 9 February 2012 in Milan.

20.12.2011

Press Article

The boom in mobile usage is transforming the corporate world

The trend is clear and irreversible: the mobile phone will become, or already is, the main device for accessing the Internet, especially social media platforms. This means companies have to find out how users use their mobile phones and social media channels and thus seize new business opportunities and adjust their strategies for maintaining their customer relationships.