Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.

Utilities

Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0

25.04.2016 - 28.04.2016 / Berlin

Event

13. IS-U Annual forum: EVU Prozess & IT Tage. Processes and IT for energy suppliers.

Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.

16.02.2016 - 18.02.2016 / Essen

Event

E-World 2016

Power Reply participates in E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from 16 – 18 February 2016 in Essen.

11.11.2015 - 12.11.2015 / Münster

Event

SAP Forum for the Utility Industry 2015

Power Reply participates in the SAP Forum for the Utility Industry 2015 taking place in Münster from 11th to 12th November 2015.

26.02.2015 / Aarau

Event

SAP Info-Day for suppliers 2015

Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.

10.02.2015 - 12.02.2015 / Essen

Event

E-world 2015

Power Reply joins E-world energy & water 2015, which will take place from 10 to 12 February 2015 in Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.

Corporate Website Redesign

Case Study

Snam Project

Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.

The Snam website www.snam.it won the Interactive Media Award (IMA) in the Energy category.

Snam Project 0

04.11.2014 - 05.11.2014 / Essen

Event

SAP-Forum for the Utility Industry

Power Reply will attend this year’s SAP-Forum for the Utility Industry, which will be held on 4-5 November 2014 in the Congress Center Messe Essen.

11.09.2014 - 12.09.2014 / München

Event

9th German Energy Congress

Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.

11.07.2014

News & Communication

Power Reply among the first Partners worldwide to achieve the Oracle PartnerNetwork Specialization for Oracle Utilities Meter Data Management

Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.

Brand Engagement

Case Study

Creating a truly immersive experience

Avvio Reply's "strong creative concepts" helped British Gas engage 14,000 employees with their ATL Free Swims for Everyone campaign. Integrating with the ATL campaign creative idea and messaging, Avvio Reply not only involved British Gas employees with the campaign but also encouraged positive engagement.

Creating a truly immersive experience 0

SAP IS-U

Case Study

SAP IS-U integration for the billing systems of EnÌa Group

All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.

Ecommerce

Case Study

eprimo Online Sales Platform

The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.

CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

Utilities

Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

ETRM

Best Practice

Energy Trading & Risk Management

The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.

Energy & Utilities

Best Practice

Energy Management

Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.

Energy & Utilities

Best Practice

Energy Pricing & Forecasting

Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.